All orders placed before 1pm will be shipped the same or next working day. During busy periods it may take longer to process your order.
We are happy to provide free delivery on all orders over £30 or normally £3.95. Please allow 3-5 working days for delivery.
Rest of Europe
We offer subsidised international shipping rates. We offer a standard rate £9.99 for tracked shipping. We offer free standard shipping on orders over £49.99. Please allow 5-15 business days for delivery.
Rest of the world
Shipping starts from £19.99 with inclusive tracking. Please allow 5-25 business days for delivery. Global shipping is free with orders over £99.99 so order with a friend!
What happens after my order?
Upon placement of your order, you will receive an order confirmation email to review your details. We aim to process your order within 1-2 working days. You will receive a shipping confirmation email once your order has been shipped. Orders are processed for shipping on working days (Monday - Friday excluding UK public holidays). Estimated delivery times commence from the date of shipping and delivery times remain at the responsibility of the courier.
How do I return an item?
We are confident that you will be delighted with your purchase, but should you wish to return an item for a refund or an exchange, then simply return it to us within 30 days. To be eligible for an exchange or refund, items returned must be in the original condition that the customer received them. This includes ensuring that all labels or seals are affixed and intact and that products are unused and unopened.
To initiate a return, please forward your receipt or proof of purchase to email@example.com. We will advise you of the next steps.
If you wish to return a product that was purchased anywhere other than carebyjords.com, please reference that specific retailers return policy for instructions on how to do so.
Where is my order?
We aim to process your order for shipment within 1-2 working days. You will receive order and shipping confirmation emails. If you're in the UK, orders usually arrive in 3-5 working days. If you're in the rest of Europe, USA and Canada, orders usually arrive in 5-15 working days. For orders going to the rest of the world, please allow 5-25 working days.
Most items arrive within the estimated delivery times stated above. If you have not received your item in the usual time, don't worry as delays do occasionally occur. However, if you have not received your item within 7 working days for the UK, 21 working days for Europe, USA or Canada and 30 working days for rest of world, please email us and we will investigate with the courier.
What happens if I miss a delivery?
If you miss the delivery a card will be left by the courier and they will attempt to deliver the next working day up to 3 times. For products returned to us by the courier, due to failure to collect/receive the parcel or due to an incorrect or non-existing delivery address, it can take anytime up to 3 weeks for the courier to return the parcel to us as a result of non-delivery. Once received, a refund of the goods minus the cost of processing and shipping of £4.50 will be issued. Alternatively, it can be re-shipped at an additional processing and shipping cost of £4.50.
Do you ship internationally?
Yes, we ship from the U.K. to the U.S., Australia, Austria, Belgium, Brazil, Canada, Croatia, Cyprus, Estonia, Denmark, Dubai, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Poland, Portugal, Singapore, South Korea, Spain, Serbia, Sweden, Switzerland, Turkey. Please update the checkout page with your address for shipping rates. If your country is not listed please do contact us.
Buyers are responsible for any customs charges related to shipments if they apply. Please note that once your order has left for shipping and is in the hands of the postal courier, Care By Jords cannot be held responsible for issues that may occur during shipping including delays.
We process all orders in GBP £. While the content of your cart may be displayed in your native currency ($/€ etc), you will checkout using GBP £ at the most current exchange rate.
If you have any other questions related to shipping, please contact us at firstname.lastname@example.org